Orders:
1. How do I make a purchase?
- Scroll through our many editorials and see what really speaks to you.
- One you have found an item, choose your size and click on the “add to bag” button on the product page.
- Review the items on your shopping bag by clicking on the “Shopping Cart” link at the top of the page. Click on “Proceed To Checkout” to complete your order.
2. Do I need to create an account to place an order?
You can shop at oxmereattire.com without creating an account as a guest, however sign up with us and you will be able to enjoy the following benefits.
- Track your order and review past purchases
- Request a return or exchange directly from your account
- Add items and products you love that have been sold out for us to notify you once it is restocked
- Save your address and credit card information so you can shop even quicker next time
3. Is my personal information kept private?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information pls read our privacy policy.
4. I forgot my password, what should I do?
To reset your password, follow the “Forgot Password” instructions. Please note, for security reasons, we are unable to send your old password Via email.
5.What Payment method does oxmereattire.com accept and is it safe to use my credit card online?
We accept Visa and Mastercard. All payments are processed to a secure checkout system provided by Post-pay. To ensure that you do not experience any delays to your order, please make sure all your details are entered correctly. COD is also accepted within UAE. Shop now and pay later by choosing post-pay to split your purchases into 3 interest-free payments. (Only for UAE)
6. If an item that I want to buy is sold out will you be restocking it?
In general, we try to restock items that are highly on demand. Put your name on the list and we will contact you once they are back in stock.
7. Which countries does Oxmereattire.com ship to?
We ship Worldwide.
8. How long does delivery take and what are the charges?
Delivery time frame is between 5-14 working days and is free for 500AED and above for UAE.
9. What is the return notice period?
Please check our return and refund policy.
10. Will I be refunded the full value of my order?
Our refund will be issued to the original credit card used to place the order. Please note that it can take up to 14 business days for the refund to appear in your account. Please note that all orders done in cash on delivery will be refunded through E-store credit note onto your account online.
11. How can I track my order?
Once your order has been dispatched, we will send you the tracking number of your shipment so you can track your order easily or you can contact the shipping company for your shipment details. If you have any other concerns, you can always contact the customer service team.
12. Can I change or amend my order once it has been placed?
Before your purchase has been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed.
13. Can customized or sale items be returned and refund?
No, we strictly have no return or refund policy for customized and sale items.
